Support — Netsona

Quick start (3 steps)

Most people finish setup in minutes. Domain DNS changes may take time to update across the internet (sometimes up to 24–48 hours depending on your provider).

1) Create your page

Add your info, offers, contact buttons, and enable your page form if you want visitors to message you.

2) Connect your domain

Go to Settings and under Connect your own domain, copy the records shown, and update them at your domain provider.

3) Receive inquiries

Visitors contact you via buttons, standalone form, or embedded form. Every message is captured in your inbox so nothing gets missed.

Domain DNS records

You keep your domain where it is. You only update DNS at your domain provider. Netsona verifies and serves your page.

Option A: Subdomain (recommended)

Use a CNAME for www (or any subdomain) pointing to:
domains.netsona.com
Then click Verify inside Netsona.

Option B: Root / apex domain

Use two A records for @:
99.83.186.151
75.2.96.173
Add both, then Verify inside Netsona.

Embedded form basics

Already have a website? You can embed a Netsona inquiry form on your existing site while keeping all enquiries in the same Netsona inbox.

Use the embed code from Settings

Go to Settings → Embed form and copy the iframe code shown there. Paste it into your existing website.

Same inbox, same workflow

Messages sent from the embedded form still go into your Netsona inbox, so you don’t need a separate form tool or second workflow.

Try this first

If something isn’t working, these solve most issues quickly.

Domain not loading

If you just connected it, wait 5–15 minutes and refresh.
Then double-check you copied the records exactly as shown in Connect your own domain.
Using Cloudflare? Set records to DNS-only (turn off the orange cloud) during setup.

Didn’t receive a message

Check your Netsona Inbox first — every enquiry appears there.
If you enabled email notifications, check your spam/junk folder too.

Embedded form looks cut off on mobile

Use the standard iframe code from Netsona settings and keep a generous iframe height.
If your site builder allows only a very short fixed-height embed, increase it and test again on mobile.

Embedded form is visible but too cramped

Give the embed full width where possible and avoid placing it inside very narrow columns. A simple single-column section usually works best.

FAQs

Quick answers to common questions.

What is Netsona exactly?

Netsona gives you a professional contact presence on your own domain — a clean public page, optional embedded form, easy domain connection, and an inquiry inbox so you never miss leads.

Do I need a domain to start?

No. You can create your page first and use a Netsona link. Connect your own domain anytime later.

Can I use my existing domain?

Yes. You keep your domain where it is. You only update the records shown in the Netsona dashboard.

How long does it take for my domain to work?

Many domains update within minutes, but sometimes it can take longer. In rare cases it may take up to 24–48 hours depending on your domain provider.

Tip: Try again on mobile data (instead of Wi-Fi) to confirm if it’s still updating.

Where do messages go?

All enquiries are captured in your Netsona inbox first so nothing gets missed. You can reply from the inbox.

Can I use an embedded form instead of only a standalone page?

Yes. Netsona can work as a standalone contact page or as an embedded inquiry form on your existing website. In both cases, messages still flow into your Netsona inbox.

Do I need to keep my email open to receive enquiries?

No. Enquiries go into your Netsona inbox. Email notifications (if enabled) are just alerts — your inbox is the source of truth.

Can I add WhatsApp / Telegram / Instagram buttons?

Yes. Add your contact buttons in your page editor. Visitors can tap to contact you instantly.

I replied — will the visitor receive it?

Yes. When you reply from Netsona, the visitor receives your response by email, and the conversation stays tracked in your inbox.

How do I cancel my subscription?

Open Billing inside your dashboard to manage your plan.

Need help from a human?

Email us at support@netsona.com.
We usually reply within 1 business day.

Contact support