Technical Support Engineer

I will start by saying that Netsona is a small web hosting company. Even if we're a small team, we're growing fast, and our customers love us. You will find Netsona in the top 5 on most of the Top Web Hosting websites.

We grow every day, and this is why we're hiring new people every few months. We're looking for someone with advanced cPanel/WHM server administration experience (UI and CLI), with knowledge of CloudLinux, LiteSpeed, and Imunify360.

Qualifications and Skills:

• Must have experience working in the web hosting industry (3+ years)
• Strong customer service skills
• Excellent verbal and written English communication skills
• Intimate knowledge of cPanel, how it works, and how to fix errors with it
• Up-to-date cPanel University certifications (all of them)
• Excellent SSH and command-line skills
• Ability to interpret email and weblogs
• Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, LiteSpeed, Nginx, Apache, Imunify360, MailChannels.
• Patience and perseverance to provide exceptional technical support to non-technical users via tickets.

We're offering 24 days PTO per year; the average salary for this role $1400-$2200, and it all depends on your current skills. The hiring package comes with many other perks, including paid courses, a bonus for a stable Internet connection, and a substantial reward after 3-5 years in the company. If you are interested in knowing more about this opportunity, just take a few minutes and send us the following using our contact form:

• Position you are interested in
• Full Name
• Email
• Phone
• Current Company
• LinkedIn URL (if any)
• Portfolio URL (if any)
• What is your preferred annual gross salary range in USD for this position?
• What languages do you speak fluently?
• Additional Information

Do note that by sending us the above, you will also give us the consent that Netsona can contact you about future job oppurtinities for up to 2 years.